shipping

At the Original Smith Island Cake Company we realize how important it is for your gourmet cake to arrive at your door as if it were just baked. Therefore, a detailed delivery process is needed to ensure that your cake arrives in pristine condition. Effective August 1st, 2010, we will utilize a specially designed and insulated container to ship our cakes. This upgraded packaging will provide greater thermal insulation and added protection during the shipping process. Although we still recommend 1 day shipping during warmer months, our new shipping containers will allow the option for 2 day shipping year round, thus reducing the overall shipping costs for our customers.

smith island cake shipping and handling faqs

1. May I order my Smith Island Cake in advance?
Yes. Original Smith Island Cake Company would be happy to take your cake order in advance and highly recommend this during the holiday season!

2. How are your cakes kept cold during shipping?
Our cakes are shipped in custom designed plastic polymer coolers packed with dry ice (except during the coldest months). GREAT CAUTION SHOULD BE EXERCISED WHEN HANDLING DRY ICE! Instructions for safely unpacking your cake will be included prior to opening.

3. How do you ship your cakes?
Our cakes are shipped via Federal Express. Our custom insulated containers allow for the choice of either 1 or 2 day shipping options. However, during we strongly encourage 1 day shipping during the warmer summer months.

4. When will Original Smith Island Cake Company ship my order?
On-line orders will be processed on the next business day and shipped the followingbusiness day unless you specify a specific future delivery date.

PLEASE NOTE: Any on-line orders placed after 12:00pm will be processed the next business day and shipped 24 hours after processing. We will ship on Fridays if a Saturday date is requested. Fed Ex does charge an additional fee of $15.00 for a Saturday delivery in addition to the original cost of shipping. We do not ship on Saturdays, Sundays or holidays.

5. If I place an order over the internet on the weekend, when can I expect Original Smith Island Cake Company to process the order?
We process weekend orders and ship on Monday. (Please note: We are closed for nationally recognized holidays.)

6. Does someone need to be present when the package is delivered?
For the convenience of our customers, Original Smith Island Cake Company does not require a signature. It is highly suggested that due to the perishable nature of the products that the customer arrange for someone to be present at delivery. If you or the recipient are not present when delivery is attempted, we cannot be responsible for the condition of your gourmet product , as it may be left in weather conditions detrimental to the cake.

7. Can I ship my Original Smith Island Cake to a PO Box?
We do not ship to PO Boxes, because we want your Smith Island Cake to arrive in peak, delicious condition! Due to the perishable nature of our products, we need to have a street address to ensure delivery. We also recommend shipping to an address where someone is home to accept the delivery to prevent packages from being left out all day.

8. Can I ship my Smith Island Cakes to a business address?
A delivery can be made to a business address. However, Fed Ex will require a signature when delivered to a business location.

9. Do you ship internationally?
We ship to the 48 contiguouis United States and Hawaii.Please call (877)-760-2253 between the hours of 10am and 4pm

We take great care and expertise when packaging your gourmet dessert, however, occasionally our desserts may become damaged during shipping. Please contact us immediately (within 24 hours) to discuss the replacement of the damaged product. Please call (877)-760-2253 between the hours of 8am and 2pm, and ask to speak to our shipping supervisor.

SALES TAX
We do not charge sales tax if shipped outside the state of Maryland. Orders shipped within Maryland will be charged a 6% Tax.

After you receive your cake, Click Here to fill out the online product survey.